The same five questions
Opening hours, prices, delivery, halal, parking. Every day, from a different person, usually while your hands are full.
Never miss an order, whichever way it comes in
SiapOrder answers your customers day and night. It writes down what they want, then hands it to you to confirm — on WhatsApp, on your website, in one list.
- No card needed
- Set up in one evening
- Keep your own number
Warung Mak Cik
Assistant replying · 11:04pm
Do you still have chicken nasi lemak? Picking up tomorrow.
Yes! Chicken nasi lemak is RM8.50. What time tomorrow shall I put down?
4 packs, 12:30 in the afternoon.
Got it — 4 × chicken nasi lemak, pickup 12:30 tomorrow. I'll pass this to the shop to confirm.
Waiting for you to confirm
4 × chicken nasi lemak, pickup 12:30 tomorrow
The problem
You didn't open a shop to answer "are you open?" 200 times a day
Messages after closing
The ones that arrive at 11pm are the ones that go cold. By morning they have ordered somewhere else.
Orders in three places
Some on WhatsApp, some on the website form, some shouted across the counter. Nothing in one list.
How it works
Three steps, one evening
Nothing for your customers to download. Nothing for your staff to learn beyond one orange button.
Tell it about your shop
Paste your menu, prices and hours — exactly as you already have them written. That is the whole setup.
Chicken nasi lemak — RM 8.50
Squid nasi lemak — RM 10.00
Ayam penyet set — RM 13.50
Open: Monday–Saturday, 8am–6pm
Closed Sunday
Squid nasi lemak — RM 10.00
Ayam penyet set — RM 13.50
Open: Monday–Saturday, 8am–6pm
Closed Sunday
Try it as a customer
Ask it what your customers ask. Wrong answer? Add the missing detail and ask again. Nothing reaches a real customer until you connect a channel.
Do you deliver to Setapak?
I'd have to check with the shop about delivery — I don't want to give you a wrong answer.
I'd have to check with the shop about delivery — I don't want to give you a wrong answer.
Connect a channel and go
Start with the number your customers already use — your own, kept. From then on it replies day and night, and every order lands in one list.
New order · 11:04pm
4 × chicken nasi lemak, pickup 12:30
4 × chicken nasi lemak, pickup 12:30
Where it works
Your customers pick the channel. You get one list.
Wherever a conversation starts, it lands in the same inbox with the same order queue. Connect what you need, when you need it.
Where most Malaysian shops already talk to customers. Connect your own Business number and keep it.
Your website
A small chat panel in the corner of your own site, answering from the same menu.
Instagram DMs
For shops whose customers slide into DMs after seeing a post.
Telegram & more
Tell us where your customers are and we will put it next in line.
Your website answers too
Switch it on and a small chat panel appears in the corner of your own site — the same menu, the same hours, the same order list, in your own colour.
For your web person
One tag, pasted once at the bottom of the page. We give you the exact line, with your shop's key already in it, when you switch the panel on — nothing to configure and nothing to keep up to date.
What you get
An assistant that knows its limits
Answers at 2am
It replies while you sleep, on public holidays, and in the middle of a lunch rush — in seconds, every time.
Orders in one list
Orders, bookings and table reservations from every channel land in the same place. Tap accept and the customer gets the confirmation.
You take over any time
One tap and you are typing yourself. The assistant goes quiet on that chat until you hand it back.
It will not make things up
No price, no slot, no promise that is not in what you gave it. When it does not know, it says a human will check.
Your whole team
Unlimited staff, each on their own phone, all seeing the same orders.
More than one shop
Two stalls, three outlets, a salon and a kafe — each with its own menu, its own channels, one login.
Pricing
Free for a limited time
Everything works and nothing costs anything. We would rather have shops using it and telling us what is missing than a price list we picked before anyone had tried it.
Open now
Everything, free
Every shop that signs up today, for as long as this lasts.
Free
- 1 shop
- 1 person
- 50 customers a month
- WhatsApp and your website
- No card, no invoice, nothing to cancel
A customer who exchanged at least 5 messages with your shop during your billing period.
Start free
Done for you
We run it with you
For shops where somebody should be watching the inbox, and nobody has time.
From RM3,500/month
- Limits set to fit your shop, agreed with you
- We keep your answers up to date
- Someone picks up what the assistant cannot
Questions
The ones everybody asks
Which channels does it work on today?
WhatsApp and your own website are live now. Instagram DMs and Telegram are next, and switching one on later costs nothing extra — the menu, the assistant and the order list are shared across all of them.
Do I need a new phone number?
No. SiapOrder connects to the WhatsApp Business number you already give customers. Your number stays yours — if you ever leave, it keeps working exactly as before.
Will customers know it is not me?
The assistant introduces itself as your shop's assistant. It never pretends to be you, and it never confirms a price or a slot — it records what the customer wants and tells them a person will confirm.
What if it gives a wrong answer?
It only answers from the menu, prices and hours you pasted. Anything outside that gets "let me check with staff" instead of a guess. You can read every conversation and correct it in seconds.
Can my staff still reply themselves?
Any time. One tap on "Reply myself" silences the assistant on that chat and you type normally. Tap "Give back to assistant" when you are done.
Does it work for bookings and tables, not just food?
Yes. Salons, clinics, workshops and homestays use it for appointments and reservations. Bookings and tables sit in the same list as orders, just filtered differently.
Tonight's messages could answer themselves
Paste your menu, try it as a customer, connect a channel when it sounds right. Free to start, no card needed.